Refund policy

RETURN AND REFUND POLICY

Effective Date: September 14, 2026

Thank you for shopping with Folkly Beauty. We want our customers to understand the return and refund process before making a purchase.

This policy explains our return period, product eligibility requirements, shipping responsibilities, refund procedures, exchanges, damaged or incorrect orders, and special conditions applicable to beauty, skincare, cosmetic, and personal-care products.

1. Return Window

Folkly Beauty accepts eligible return requests within 30 days from the date the applicable item is delivered.

To qualify for a standard return, merchandise must generally:

Be unused;
Be unworn where applicable;
Be unwashed and unaltered;
Remain in substantially the same condition in which it was received;
Include original packaging, tags, accessories, components, and inserts where applicable;
Have all applicable hygiene, safety, and protective seals intact; and
Be accompanied by an order number, receipt, or other acceptable proof of purchase.

Items that do not satisfy these requirements may be denied a voluntary return where permitted by applicable law.

2. Return Authorization

Please contact Folkly Beauty before sending merchandise back.

Return requests should be submitted to:

Email: support@folklyskin.store
Phone: (321) 693-9661

When requesting a return, please provide:

Your full name;
Order number;
Product you would like to return;
Reason for the return; and
Photographs if the merchandise arrived damaged, defective, incomplete, or incorrect.

After reviewing your request, we will provide the appropriate return instructions.

Please do not mail merchandise back without first receiving return authorization.

3. Authorized Return Address

Unless we provide another return destination in writing, approved returns should be sent to:

Folkly Beauty
1871 Parrsboro St NW
Palm Bay, FL 32907
United States

Please package merchandise securely to protect it during transportation.

For customer-arranged returns, we recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return and refund have been completed.

4. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Customer Preference or Change-of-Mind Returns

Customers are responsible for return shipping when an eligible product is returned because of:

A change of mind;
Personal preference;
Ordering the wrong product or variation;
No longer wanting the merchandise; or
Another reason unrelated to a defect, damage, or fulfillment error attributable to Folkly Beauty.

Return postage paid by the customer in these circumstances is not reimbursed.

Damaged, Defective, or Incorrect Merchandise

Folkly Beauty will cover reasonable return shipping where a return is necessary because:

The merchandise arrived damaged;
The product was defective when received;
The wrong product was shipped;
An item was missing from the order; or
Another verified fulfillment error attributable to Folkly Beauty occurred.

Please contact us before purchasing return postage in these situations.

Depending on the circumstances, we may provide a prepaid return label or another approved return arrangement.

5. Original Shipping Rates

Folkly Beauty currently applies the following shipping charges:

Standard Shipping
FREE for orders of $70.00 or more
$8.00 for orders from $0.00 through $69.99
Express Shipping
$15.00

These charges apply to delivery of the original order and are separate from return shipping expenses.

6. Original Shipping Charges on Returns

For voluntary returns based on customer preference or change of mind, original shipping charges are generally non-refundable.

For example, if you pay $15.00 for Express Shipping and later choose to return an otherwise correct and eligible item, the original $15.00 Express Shipping charge will normally not be included in the refund.

If your original order qualified for FREE Standard Shipping, Folkly Beauty will not retroactively charge the regular $8.00 Standard Shipping fee solely because an eligible product from the order is returned.

If a return is required because merchandise was defective, damaged, incorrectly supplied, or affected by a verified fulfillment error attributable to Folkly Beauty, applicable original shipping charges may also be refunded as part of the resolution.

Nothing in this policy limits a refund required by applicable law.

7. Beauty, Skincare, Cosmetic, and Personal-Care Products

Certain products cannot safely or hygienically be resold after they have been opened or used.

Subject to applicable law, Folkly Beauty generally cannot accept voluntary change-of-mind returns for:

Opened or used skincare products;
Opened or used cosmetics;
Used beauty products;
Personal-care or hygiene products after use;
Products with broken or removed hygiene seals;
Products that have been contaminated after delivery; or
Products that cannot reasonably be resold for health, hygiene, or safety reasons.

These restrictions do not prevent customers from seeking assistance for merchandise that arrived defective, damaged, incorrect, or materially different from what was ordered.

8. Other Non-Returnable Items

Subject to applicable law, the following items may also be excluded from voluntary returns:

Gift cards;
Personalized or customized merchandise;
Products clearly identified as Final Sale before purchase;
Items materially modified by the customer;
Products damaged through misuse or improper handling after delivery; and
Other merchandise clearly disclosed as non-returnable before checkout.

If you are unsure whether your product is eligible for return, contact us before mailing it.

9. Final Sale

Products specifically identified as Final Sale or Non-Returnable before checkout are generally not eligible for a voluntary change-of-mind return.

However, a Final Sale designation does not remove remedies that cannot legally be waived, including applicable remedies for defective, damaged, incorrect, or materially misrepresented merchandise.

10. Sale and Promotional Merchandise

A product is not automatically Final Sale simply because it was discounted or purchased during a promotion.

Unless clearly identified as Final Sale or otherwise non-returnable before purchase, discounted merchandise may qualify for return if all other requirements of this policy are met.

11. Return Inspection

After an authorized return arrives at Folkly Beauty, we will inspect the merchandise.

The inspection may include confirming:

That the correct product was returned;
Product condition;
Whether the product has been used;
Whether original components are present;
Whether safety or hygiene seals remain intact; and
Whether the return otherwise complies with this policy.

We will notify you after the inspection has been completed.

Where permitted by applicable law, we may decline a voluntary refund if returned merchandise does not satisfy the stated eligibility requirements.

12. Refund Processing

Approved refunds will generally be issued to the original payment method used for the purchase.

For eligible returns, Folkly Beauty aims to initiate the refund within 10 business days after receiving and inspecting the returned merchandise.

After the refund has been submitted, your bank, card issuer, payment processor, or other financial institution may require additional processing time before the funds appear in your account.

Processing times may vary depending on the financial institution and the customer's location.

If more than 15 business days have passed after we notify you that your refund has been approved and you have not received it, please contact:

support@folklyskin.store

13. Restocking Fees

Folkly Beauty does not charge a restocking fee for eligible returns made in accordance with this policy.

This does not eliminate customer responsibility for return shipping or applicable non-refundable original shipping charges when the return is based on customer preference.

14. Damaged Orders

Please inspect your package as soon as reasonably possible after delivery.

If merchandise arrives damaged, contact us and provide:

Your order number;
A description of the damage;
Clear photographs of the merchandise; and
Photographs of the shipping packaging when relevant.

Please retain the affected item and packaging while we review your request.

Once the issue is verified, we may provide an appropriate remedy, including a replacement, refund, or another resolution permitted by applicable law.

15. Defective Merchandise

If a product appears defective when received, contact:

support@folklyskin.store

We may request photographs or other reasonable information necessary to evaluate the issue.

A verified defect may qualify for an appropriate refund, replacement, or other remedy.

16. Incorrect or Missing Products

If your order contains a product you did not order, or an ordered product is missing, contact us before returning anything.

Where the error is attributable to Folkly Beauty, you will not be required to pay reasonable return shipping necessary to correct that error.

17. Exchanges

Exchanges may be available when replacement inventory is available.

Because product inventory can change, an exchange cannot be guaranteed.

For a customer-preference exchange, the fastest option may be to return the eligible original product and place a separate order for the preferred item.

If an exchange is necessary because of a verified product defect or fulfillment error, we will provide appropriate instructions.

18. Order Cancellation Requests

If you wish to cancel an order before it ships, contact:

support@folklyskin.store

Please send the cancellation request as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment has been completed. However, cancellation cannot be guaranteed after an order has been processed, packed, or transferred to a shipping carrier.

If cancellation is no longer possible, eligible merchandise may be returned after delivery under this policy.

Nothing in this section limits cancellation rights required by applicable law.

19. Shipping Delays

Folkly Beauty intends to ship orders within any shipping timeframe communicated to customers at or before purchase.

For transactions governed by applicable federal law, if we cannot ship within the represented timeframe, or within the applicable period when no shipping timeframe was provided, we will handle the delay in accordance with applicable legal requirements.

Where required, customers will be given the opportunity to:

Agree to a revised shipment date; or
Cancel the affected order and receive an applicable refund.
20. Orders That Cannot Be Shipped

If we determine that an order or product cannot be shipped, we may cancel the affected merchandise and issue the required refund.

When federal law requires a refund for unshipped merchandise, Folkly Beauty will refund the amounts required by law, including applicable shipping, handling, or other charges associated with merchandise that was not shipped.

If a monetary refund is required by law, store credit will not be substituted unless the customer voluntarily agrees to an alternative permitted by law.

21. Packages Returned to Sender

Orders may be returned to Folkly Beauty because:

An incorrect or incomplete address was provided;
Delivery was refused;
The shipment was not collected;
The carrier was unable to complete delivery; or
Another delivery problem occurred.

Once the package reaches us, we will review the merchandise and circumstances of the failed delivery.

Where the delivery problem was caused by customer-provided information or another customer-related issue, original shipping charges may remain non-refundable where permitted by law.

If Folkly Beauty caused the delivery issue, we will provide an appropriate resolution.

22. Customer-Arranged Return Shipments

When customers purchase their own return shipping, responsibility for the merchandise generally remains with them until the package reaches our authorized return address.

We therefore strongly recommend using a service that provides tracking.

Except where applicable law requires otherwise, Folkly Beauty cannot guarantee a voluntary refund for a customer-arranged return package that does not reach us.

23. Florida Customers

Folkly Beauty maintains this written Return and Refund Policy to clearly disclose the conditions under which merchandise may be returned or refunded.

Nothing in this policy is intended to create a misleading representation about a customer's rights or to eliminate any consumer protection that cannot legally be waived.

Where Florida or federal law provides a customer with a greater non-waivable right or remedy than a provision of this policy, the applicable legal requirement will control.

24. Fraud Prevention and Return Abuse

Folkly Beauty reserves the right to reject a return where there is reasonable evidence of:

Product substitution;
Fraudulent refund activity;
Material alteration of merchandise;
Deliberate misuse of the product; or
Abuse of the return process.

Each situation will be evaluated individually.

This provision will not be used to deny valid claims involving defective, damaged, incorrect, or otherwise legally nonconforming merchandise.

25. Contact Folkly Beauty

For questions concerning a return, refund, exchange, order cancellation, damaged shipment, or this policy, contact:

Folkly Beauty
1871 Parrsboro St NW
Palm Bay, FL 32907
United States

Phone: (321) 693-9661
Email: support@folklyskin.store

For return and refund requests, we recommend contacting us by email so that both you and Folkly Beauty have a written record of the request and any instructions provided.