Shipping policy

SHIPPING POLICY

Last Updated: September 14, 2026

At Folkly Beauty, we want customers to understand how their orders move from checkout to delivery. This Shipping Policy explains our processing times, available shipping services, shipping charges, delivery estimates, tracking procedures, and what happens when a shipment is delayed, returned, damaged, or cannot be located.

Please review this policy before placing an order.

1. Shipping Destinations

Folkly Beauty currently ships to eligible addresses within the United States.

Shipping availability may depend on the destination, package size, order value, product availability, carrier coverage, and fulfillment requirements.

Certain destinations, including some P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or areas outside standard carrier service zones, may have limited shipping options.

The shipping methods available for your order will be displayed during checkout.

2. Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time is separate from the time required by the carrier to transport and deliver the package.

Additional processing time may be required during holidays, promotional events, unusually high order volume, inventory interruptions, severe weather, or other circumstances affecting normal fulfillment operations.

If we are unable to ship your order within the timeframe communicated when your purchase was made, we will provide any notice and available customer options required under applicable U.S. law.

3. Shipping Methods and Rates

Folkly Beauty currently offers the following shipping options for eligible U.S. orders:

Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00

The applicable shipping method and final shipping charge will be displayed at checkout before payment is completed.

Free Standard Shipping applies to qualifying orders with an eligible subtotal of $70.00 or more.

Unless otherwise stated at checkout or as part of a promotional offer, free-shipping eligibility is generally determined after applicable discounts and before taxes.

Folkly Beauty may occasionally offer limited-time shipping promotions. Any additional terms or eligibility requirements will be displayed with the applicable offer.

4. Estimated Delivery Time

For most eligible U.S. orders, estimated delivery periods are as follows:

Standard Shipping
Order processing: 1–3 business days
Estimated carrier transit: 3–7 business days
Estimated overall delivery timeframe: approximately 4–10 business days
Express Shipping
Order processing: 1–3 business days
Estimated carrier transit: 1–3 business days
Estimated overall delivery timeframe: approximately 2–6 business days

Carrier transit time begins after your order has completed processing and has been accepted by the shipping carrier.

Delivery timeframes are estimates unless a particular delivery service is expressly identified as guaranteed at checkout.

Actual delivery may take longer due to holidays, severe weather, carrier congestion, transportation disruptions, local delivery conditions, incorrect addresses, or other circumstances outside our reasonable control.

5. Carrier Selection

Folkly Beauty may use established shipping carriers or logistics providers depending on the destination, package characteristics, available service levels, and fulfillment requirements.

The carrier used for a specific order may vary.

Where available, carrier and tracking information will be provided after the order has been dispatched.

6. Tracking Your Order

Once your order has shipped, you will generally receive a shipping confirmation containing tracking information through the email address or other contact details provided during checkout.

Please allow up to 48 hours after a tracking number has been issued for updated tracking activity to appear in the carrier's system.

If your tracking information does not update for an extended period, please contact support@folklyskin.store and include your order number.

7. Shipment Delays

Unexpected shipping delays may occur because of severe weather, carrier disruptions, transportation interruptions, seasonal volume, emergencies, or other unforeseen circumstances.

If Folkly Beauty becomes aware that an order cannot be shipped within the timeframe originally communicated, we will provide any notice and customer options required by applicable law.

Where applicable, customers may be given the option to accept a revised shipping timeframe or cancel the affected order and receive an appropriate refund.

8. Shipping Address Responsibility

Customers are responsible for providing complete and accurate shipping information when placing an order.

Before submitting your order, please verify:

Recipient name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP Code

If you discover an address error after placing your order, contact support@folklyskin.store as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment has started or the package has been transferred to the carrier.

9. Returned or Undeliverable Packages

A package may be returned because of circumstances including:

Incorrect or incomplete shipping information
Invalid delivery address
Multiple unsuccessful delivery attempts
Failure to collect a package
Refused delivery

If your order is returned to Folkly Beauty, please contact us so we can review the circumstances.

Depending on the situation, reshipment or another appropriate resolution may be available.

Additional shipping fees may apply to customer-requested reshipments where permitted by applicable law.

10. Lost Packages

If your package appears to be lost in transit, please:

Review the latest carrier tracking information.
Confirm that the shipping address on your order is correct.
Check the mailbox, delivery area, household members, neighbors, building staff, or mailroom where applicable.
Contact the carrier if additional shipment information may be available.
Contact Folkly Beauty if the package still cannot be located.

We will review the available tracking and order information and assist with the appropriate next steps.

Nothing in this policy limits rights available under applicable law for merchandise that is not delivered.

11. Packages Marked as Delivered

If carrier tracking indicates that your package was delivered but you cannot locate it, please first check the surrounding delivery area and determine whether another person at the delivery address may have accepted it.

You may also contact the carrier for additional delivery information.

If the package remains missing, contact support@folklyskin.store with your order number so we can review the available tracking details.

12. Damaged Packages or Products

If your package or merchandise arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number
A brief description of the damage
Clear photographs of the affected product
Photographs of the shipping packaging, where available

Please retain the damaged item and original packaging until the matter has been reviewed, as these materials may be required for a carrier claim.

Any applicable replacement, refund, or other resolution will be handled in accordance with our Return and Refund Policy and applicable law.

13. Missing or Incorrect Items

Please inspect your order after delivery.

If an item is missing or you receive a product different from what you ordered, contact support@folklyskin.store with your order number and details of the issue.

We will review the order information and work toward an appropriate resolution.

14. Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate the request before fulfillment is completed.

However, once an order has entered fulfillment or has been transferred to the carrier, changes or cancellations may no longer be possible.

After shipment, eligible return requests will be handled according to our Return and Refund Policy.

Nothing in this section limits cancellation or refund rights available under applicable law.

15. Shipping Fees and Refunds

Shipping charges that have already been incurred after an order has shipped are generally non-refundable, except where required by applicable law or where Folkly Beauty determines that a shipping refund is appropriate.

If an eligible order is canceled before shipment, applicable shipping charges will be handled in accordance with our Return and Refund Policy and applicable legal requirements.

16. Taxes

Applicable sales taxes may be calculated and collected at checkout where required by law.

Tax amounts may vary depending on the shipping destination, products purchased, and applicable state or local tax requirements.

17. Holiday and High-Volume Periods

Processing and delivery times may be longer during major holidays, promotional events, severe weather conditions, or periods of unusually high carrier volume.

Customers placing time-sensitive orders during these periods should allow additional time for delivery.

18. Changes to This Shipping Policy

Folkly Beauty may revise this Shipping Policy from time to time to reflect changes in shipping practices, carrier services, rates, business operations, or applicable requirements.

The most current version will be posted on our website with an updated revision date.

19. Contact Information

For questions related to shipping, tracking, delivery, or an existing order, please contact:

Folkly Beauty
1871 Parrsboro St NW
Palm Bay, FL 32907
United States

Phone: (321) 693-9661
Email: support@folklyskin.store